Return & Refund

Blossom & Buds returns and refunds

This section applies to Blossom & Buds shampoo, conditioner and brushes and takes precedence over the general return exclusions below for these products.

You can cancel your UK online order by contacting sales@lapetitewardrobe.co.uk within 14 days after receiving your goods. You then have a further 14 days to send them back. Unopened goods can be returned, including sale items. Please contact us with your order number for return instructions.

The cancellation right does not apply to goods supplied sealed which are unsuitable for return for health protection or hygiene reasons once that seal has been broken after delivery. This exception applies only where those conditions are met.

You pay the direct return postage for a change-of-mind return. Keep proof of postage. We cover reasonable return costs for faulty, incorrectly supplied or transit-damaged goods; please contact us so we can arrange the return.

We refund cancelled orders to the original payment method within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. This includes the cost of standard outbound delivery where applicable; any extra cost of an upgraded delivery service is not refundable. We may deduct for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where legally permitted.

If goods are faulty, not as described or damaged in transit, contact us promptly. Your statutory rights remain unaffected, and the cancellation time limits above do not restrict those rights.

Returns/ Exchange/ Refund

• Our dresses are made to order, and we are unable to offer an exchange of different size. It is buyer’s responsibility to ensure the correct size has been ordered. Our measurements are listed on the website. Custom sizes are also available at no extra cost. Should you require further assistance on sizing please contact sales@lapetitewardrobe.co.uk.

Return/ Refund

• Should you receive a defective/ damaged item, you should raise your concern within 14 days of receiving the item. Please write to us by email to sales@lapetitewardrobe.co.uk with a quote of your order number and photos of the items you have received. We aim to respond within 48 hours apart from the weekend. Please report transit damage promptly so we can help. This request does not limit your statutory rights for faulty, damaged or incorrectly supplied goods.

• For change-of-mind returns, please keep the goods in their original condition and packaging where possible. This does not restrict your statutory rights. We may make a lawful deduction for handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return/ Refund/ Exchange will not be possible for the following items:

1. Personalised or custom-made goods that qualify for the statutory cancellation exception, and qualifying goods supplied sealed for health or hygiene reasons once unsealed after delivery. These exceptions do not affect rights for faulty or incorrectly supplied goods.
2. Any item not in its original condition, is damaged or missing parts not due to our error.
3. Change-of-mind cancellations notified more than 14 days after receiving eligible goods. Once cancellation is notified within that period, customers have a further 14 days to send the goods back. Statutory rights for faulty goods remain unaffected.
4. Sale items have the same statutory cancellation and faulty-goods rights as full-price items.

Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lapetitewardrobe.co.uk.

Return shipping

Customers pay direct return postage for change-of-mind returns. We cover reasonable return costs for faulty, incorrectly supplied or transit-damaged goods. Any refund of original delivery charges follows the applicable statutory rules.

Keep proof of postage. A tracked service may help you follow the return.